Refund policy

Every item at PODbySoni is made to order just for you, so we're unable to accept returns or exchanges for buyer's remorse or for ordering the wrong size. Please check the size chart on each product page before purchasing.

Damaged, defective, or wrong items: If your order arrives damaged, defective, misprinted, or incorrect, we'll make it right. Email us at info@podbysoni.com within 30 days of delivery with your order number and a clear photo of the issue, and we'll send a free replacement or issue a refund.

Cancellations: Orders can be cancelled or changed within 1 hour of purchase. After that, production has usually begun and we can no longer cancel or modify the order.

Refund processing: Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Lost or stuck packages: If tracking shows your order is significantly delayed or lost in transit, contact us and we'll help resolve it.

Questions? Email info@podbysoni.com.